Making compliments, suggestions and complaints
We value your feedback
We’re committed to ensuring our products and services meet your expectations.
If you would like to compliment members of our team, or you have a suggestion on how we can improve, please tell us. Perhaps we’ve made a mistake, or our service hasn’t met your expectations.
Whatever the reason, we want you to let us know.
How we aim to resolve disputes
Step 1: Member support services
If you will like to make a complaint or have any questions at all throughout the term of your contract your first point of call will be contacting our offices. Our staff will endeavour to assist you to resolve your complaint.
Step 2: Write letter to the board of directors
If you are not satisfied by the response of our staff, you may escalate your complaint by writing your complaint to the board of directors.
Write to the
PO Box 462 Parramatta, NSW 2124.
Australian Financial Complaints Authority
If you are still not satisfied with the outcome of your complaint, you can contact the Aistralian Financial Complaints Authority for an independent review. Their services are free of charge:
1800 931 678
Write to the
GPO Box 3, Melbourne, VIC 3001
Other ways to contact us